Refunds & subscriptions

Callback AI is currently sold through the Apple App Store. Apple processes payments and decides refund requests for purchases billed through your Apple Account.

Request an App Store refund

Visit reportaproblem.apple.com, sign in to the Apple Account used for the purchase, and follow the refund request flow. Eligibility depends on the purchase and Apple’s applicable policies. See Apple’s refund instructions for details.

Manage or cancel your subscription

On iPhone or iPad, open Settings, tap your name, then Subscriptions and select Callback AI. Follow Apple’s instructions to change or cancel the subscription. Deleting the app or your Callback account does not cancel an Apple subscription. See Apple’s cancellation guide.

Need help?

Email hello@nocteventures.com if you cannot identify a charge or have a problem using the app. We can help investigate the app issue, but cannot issue an App Store refund on Apple’s behalf.

Earlier website purchases

If you have a receipt for an earlier purchase made directly on this website, contact us using the email on that receipt. The refund terms applicable at the time of that purchase continue to apply. This page does not remove any existing contractual or statutory rights.

Contact

Nocte Ventures Ltd, 128 City Road, London, EC1V 2NX, United Kingdom. Company number 16579177.